We are currently looking for a IT support intern or apprentice to support our team in Geneva:

Department:                      IT/DT

Position:                IT support intern or apprentice

Contract duration: 12 months 

Location:               Geneva

Starting Date:                    15/07/2024

INTERNSHIP / APPRENTICESHIP

The IT support intern / apprentice will play a crucial role in ensuring the smooth operation of our IT systems. Their proactive approach to problem-solving and dedication to IT support will be invaluable to our team.

OBJECTIVES

• Provide troubleshooting and support for hardware and software issues.
• Manage user accounts and access within Active Directory (AD).
• Oversee the configuration and maintenance of SharePoint, Teams, and Planner.
• Support end users and process day-to-day JIRA tickets.

REQUIREMENTS

• Basic knowledge of IT systems and hardware.
• Familiarity with Microsoft applications (SharePoint, Teams, Planner).
• Strong problem-solving skills and attention to detail.
• Ability to manage and prioritize multiple tasks.
• Good communication skills for end-user support.
• Fluency in English is required
• [OPTIONAL] Understanding of Active Directory (AD) configuration and management.
• [OPTIONAL] Experience with JIRA or similar ticketing systems is a plus.

COMPENSATION AND BENEFITS

• For this position, gross salary is 1’450 CHF monthly (before income tax). NB – IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education and experience of staff. A contribution to medical insurance of 520 CHF per month is already included in the salary figure.
• Insurance covering professional and non-professional accidents throughout the period of employment with IMPACT
• Health insurance, life insurance and repatriation assistance in case of field visits/temporary deployments
• Enrolment in IMPACT Initiatives Research Foundational Learning Programme within the first 3 months from the start of contract.
• Up to 40% of remote work on a weekly basis.

HOW TO APPLY

Submit your application using the form below. Only shortlisted candidates will be contacted.
In case you encounter challenges using the application form, please contact us via [email protected]